Privacy Policy

At Avianese Ltd, protecting your personal data is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services and website. For further questions, please contact us.

Contact Information

Address:
1 Riverlight Quay
London
SW11 8AU

Website: https://avianese.com

What Is Personal Data?

Personal data refers to any information that identifies you as an individual. This includes details like your name, email address, or payment information. It can also include indirect identifiers, such as data about how you interact with our website or services.

Data Collection and Usage

We collect your data for specific purposes to provide and improve our services. Below are the key categories of data we collect and how we use them:

1. Flight Inquiries and Bookings

When you inquire about or book a flight, we collect your contact and payment details, along with travel information. This data helps us process your booking, provide customer support, and manage related services.

2. Data About Other Travelers

If you book on behalf of others, we may collect their personal details, such as names, dates of birth, or passport information. It is your responsibility to inform them and ensure they understand how their data will be used.

3. Website Usage

Even if you do not make a booking, we may automatically collect technical data, such as your IP address, browser type, and website activity. For mobile users, location details and device-specific information may also be collected. This data is used to improve website functionality and performance.

4. Marketing and Subscriptions

If you opt-in, we collect your email address and preferences to send newsletters and promotional materials. You can unsubscribe anytime by using the link in the emails or contacting us.

5. Recruitment

If you apply for a job with Avianese Ltd, we use your personal data for recruitment purposes and, if successful, for employment-related processes.

How We Use Your Data

We use your personal data to provide services, ensure smooth operations, and improve your experience. Below are the primary ways we use your information:

• Providing Services: To manage your inquiries, process bookings, and handle transactions.
• Personalization: To tailor our offerings and show you relevant content or services.
• Customer Support: To respond to your questions or complaints.
• Marketing: To share information about our services, but only with your consent.
• Legal Compliance: To fulfill legal obligations or respond to official requests.

Sharing Your Data

We do not sell or rent your personal data. However, we may share it with trusted third parties in the following scenarios:

• Service Providers: This includes payment processors, IT support teams, and marketing agencies that assist us in delivering services.
• Aircraft Operators: When necessary, to complete flight bookings.
• Legal Authorities: To comply with legal requirements or protect our business rights.
• Business Partners: In cases of mergers, acquisitions, or reorganizations.

For more details, feel free to contact us.

Data Transfers Outside the UK and EEA

We aim to store your data within the UK and the European Economic Area (EEA), but certain services may require transfers outside them. In such cases, we ensure your data is protected through secure measures, such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses.

Retention of Data

We keep your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once the data is no longer needed, it will be securely deleted or anonymized.

Your Rights

You have several rights concerning your personal data, including:

1. Access and Correction: Request access to your data or ask us to correct any inaccuracies.
2. Deletion: Request the removal of your data when it is no longer needed.
3. Objection: Restrict or object to the processing of your data.
4. Data Portability: Request a copy of your data in a portable format.
5. Withdraw Consent: Opt-out of marketing communications or withdraw your consent for data usage.

To exercise these rights, please submit a Subject Access Request via our website.

Data Security

We employ robust security measures, including encryption and secure servers, to protect your personal data. However, please note that no online data transfer is entirely secure, and you share information at your own risk.

Updates to This Policy

This Privacy Policy was last updated on 1st December 2024. We may update it periodically, and significant changes will be communicated to you.

For more information or assistance, contact our Data Privacy Team through our website: https://avianese.com.

You can complain to the Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we handle your data.